Shipping
Lobster is shipped via FedEx from Halifax Nova Scotia. Delivery is next day to most places in Canada. For some more rural locations, we offer a 2 day delivery. We deliver Tuesday to Friday. Saturday delivery is available to most urban locations but there is an extra charge of $45.
All of our lobster is shipped in Styrofoam shipping containers made especially for seafood. Lobster is gently packed in the box on top of a dry pad then covered with a wet one. Gelatin ice packs are then placed on top and then covered with a Styrofoam lid. The boxes are then placed in a cardboard outer.
When you order lobster from us, we will send you a tracking number the day of shipment so you can follow your order. We only ship to Canadian locations at this time but if you are a US customer wanting to ship lobster to Canadian location, we can provide you with service. AIR CARGO: For larger orders, we use major air carriers (Westjet, Air Canada or Cargojet) and the shipment must be picked up at the destination airport .Minimum order for this service is 60 lbs. We do not have accounts with feeder airlines so if you live in a more remote location and need to fly them in using a smaller airline (Air North), you will have to set up the coordination of this transfer. We cannot guarantee express shipping, as this is a service provided by an outside transport service. Refunds are not eligible for expedited shipping delays due to acts of nature outside of our control.
When you receive your lobster, first thing you should do is open the box and inspect your lobster. If you are cooking them right away, then no problem. If you are cooking later that dayor the following day, then inspect the ice packs and replace if they are no longer cold. Put lid back on and place in a cool location until ready to cook. When you open the box and are ready to cook the lobster, the lobster should still be lively. If a lobster is moving slowly, that is fine. Occasionally there is mortality when shipping. Be assured that the lobster was healthy when shipped it so it will be perfectly OK to cook and eat. Just like a recently cleaned fish is good to cook a couple of days after cleaning. Claims on spoiled lobster must be made within 24 hours and only credit will be applied to the account if a claim is made.